Jewelers Row

Buyer FAQs

Who is JewelersRow?

JewelersRow is an exciting way to connect consumers with fine and art jewelry. Our platform makes it easy to buy original pieces in the comfort of your own home. We handle the transactions between you and the artist, so you get a convenient shopping experience as well as unique jewelry.

JewelersRow is a division of Distinctive Living Magazine, Inc. For decades, we have been connecting homeowners with high quality goods and services through our print magazines, as well as developing and managing websites that are dedicated to helping them find high quality goods and services. Our current print magazines include Jersey Living, Delaware Valley Living, Shore Home, and Hudson Valley Living. We also own and operate several websites including

How are vendors selected for your site?

We allow talented artisans who produce unique work to create accounts and display their work for sale on JewelersRow. Our marketplace contains a wide variety of unique jewelry. We approve all vendors prior to allowing them to offer their work on JewelersRow. If you are a Jewelry Artisan and wish to sell your work on JewelersRow, please register as a vendor, and we will get back to you right away. Learn more about becoming a seller by clicking clicking here.

Do you offer custom orders?

Many of our artisans do custom work and are happy to discuss any special projects you may have. You can contact the artists directly through their contact information, or contact us if you would like us to help.

How do I place an order?

Placing an order with us is quick and easy. When you see something you like, click the "Add To Cart" button, to get the check out process started. You will be asked for your shipping and billing information, to complete the sale.

Can I cancel an order?

If you wish to cancel an order, please contact us immediately. We will do our best to cancel your order and process a refund. Unfortunately, cancellations may not apply to custom orders, if the artist has already begun work on the piece.

This may not apply to custom or special orders where work may have been done to alter or create a piece to your specifications. If the item has already shipped, please you may be able to return it within 30 days. Please see our full return policy here.

When do you charge my credit card?

As soon as your order is placed, your credit card is charge and the artisan is notified about your order. The artist will then ship the item directly to you from their studio.

Can I place an order if I live outside of the United States?

Yes. We currently accept orders from outside of the United States. Additional packaging, shipping, customs and/or import fees may apply. Please contact us prior to placing an order, so we can accurately quote a price for you. All payments must be received in US dollars prior to shipping. Returns may not be accepted for orders shipped outside of the United States.

What payment methods do you accept?

We currently accept all major credit cards. We also offer additional forms of payment, such as check. If you wish to pay by a method other than through a credit card, please contact us before placing your order order.

What do you charge for shipping?

Unless otherwise noted, all of our prices conveniently include ground shipping to all 48 contiguous United States and the District of Columbia. Large, heavy and/or bulky items may have an additional fee applied, due to the added cost to ship these types of items. This fee may vary based on shipping destination.

Please contact us prior to placing an order, if you live outside of the contiguous United States, or if the item you wish to buy indicates additional shipping charges. We will be happy to give you an accurate quote before you place your order.

May I upgrade to faster shipping?

Yes. Please contact us before placing your order, and we would be happy to help you get your new item to you as fast as possible.

When will I receive my item(s)?

All of the items on JewelersRow are shipped directly from our artisans. They are often ready to be shipped immediately, but special pieces may require some additional finishing work or customization prior to shipping. Our artisans do their best to note this in the product descriptions. Please be patient. In most cases you are ordering a unique item, hand made by the artisan especially for you. If you must have the item by a specific date, please contact us before placing the order, and we will be happy to help.

What is your return policy?

We allow you to return an item with no questions asked within 30 days of purchasing the item. For holiday orders, we allow returns up to January 31st. This does NOT apply to special orders, custom orders or orders sent outside of the contiguous United States.

How do I return an item?

If you wish to return your item, please contact us directly. Returned items need be shipped directly to the artisan. You will be responsible for packaging and shipping. JewelersRow requires you to buy shipping insurance on returns for your protection. The amount of insurance should to cover the full retail value of the item, while in transit. If a returned item becomes gets damaged in transit back to the artisan, it is the buyer's responsibility to cover the cost of the item. If the item is damaged when the artisan receives it back from you, you will NOT be entitled to a refund.

Your refund will be processed upon receipt of the item in good condition, using the payment method that was originally used to buy the item.

What do I do about a damaged item?

If you receive an item that is damaged, please inform us us immediately. We would be happy to help process your refund and/or replace your item, as soon as possible.

Learn more about what happens when when a returned item gets damaged here.

Click Here for Seller FAQs